For the safety and enjoyment of all guests, the following items are not permitted inside Big Rivers Waterpark or on its property:

Food & Drink

❌ No outside food or beverages

❌ No glass containers or bottles

❌ No alcohol (alcohol may be purchased and consumed on-site only)

✅ Empty water bottles or drink containers are allowed. They must be completely empty upon entry — no water, ice, or liquids of any kind.

❌ No coolers or large containers, even if empty

Furniture & Shade

❌ No chairs or portable seating

❌ No personal tents, umbrellas, or oversized shade structures

Animals

❌ No pets or animals (only trained service animals are permitted)

❌ Emotional support animals are not allowed

Electronics & Entertainment

❌ No drones

❌ No portable speakers or music-playing devices

❌ No gaming consoles or electronic entertainment systems

❌ No laser pointers, noisemakers, or disruptive items

❌ No unauthorized professional photography equipment (e.g., tripods, monopods, large lenses without prior approval)

Vehicles & Mobility

❌ No skateboards, scooters, hoverboards, or Heelys

✅ Wheelchairs, medical scooters, and other personal mobility aids are welcome. Big Rivers is ADA accessible and strives to accommodate all guests.

Water Safety

❌ No personal flotation devices (tubes, noodles, rafts, etc.)

✅ Coast Guard approved life jackets are allowed

✅ Complimentary life jackets and infant tubes are provided inside the park

Safety & Conduct

❌ No drugs or drug paraphernalia

❌ No weapons of any kind (including knives, firearms, or anything that can be interpreted as a weapon)

❌ No fireworks or sparklers

❌ No balloons (for environmental and animal safety reasons)

Other Restricted Items

❌ No fishing poles (fishing is permitted only at Big Al’s Fishing Hole using park-provided cane poles)

❌ No commercial signage, banners, or advertisements

If you have questions about a specific item, we recommend contacting Guest Relations before your visit.

Please Note: This list is not exhaustive. For the safety, comfort, and experience of all guests, Big Rivers Waterpark reserves the right to deny entry of any item not listed above at the discretion of our staff. Thank you for your cooperation and understanding.

To ensure a safe and enjoyable environment for all guests, the following age policy is in effect:

• Guests 15 years old or younger must be accompanied by a parent, legal guardian, or responsible adult (18+) to enter the park.
• This policy applies to all guests, including Season Pass holders.
• If a guest under 16 attempts to enter without an adult, they will be asked to contact a parent or guardian before being allowed inside.
• During Season Pass processing, we may request proof of age to confirm eligibility.

Important: Season Passes may be deactivated without refund if a guest under 16 enters without an adult, violates this policy repeatedly, or causes issues while unsupervised.

We understand that weather can impact your plans, and guest safety is always our top priority. In the event that we close the park for the entire day due to inclement weather, we may issue rain checks for eligible tickets and reservations.

Refunds are not offered for any ticket or reservation.

Rain checks are only issued in the event of a full-day park closure.

• The park must remain closed for the rest of the day
• Closure decisions are made when lightning is in the area for at least two consecutive hours
• Guests must claim their raincheck upon exiting the facility.  Rainchecks will not be given to guests who leave the park prior to rainchecks being given.

If weather causes a temporary stop in operations, it is treated as a delay, not a closure. Delays may affect one or more attractions but do not qualify for a rain check.

Rain checks may be issued for the following if the park closes for the full day:

• Any Day Tickets: Valid for any other public operating day during the same event season (Waterpark, Halloween, or Christmas)
• Choose Your Day Tickets: May be rescheduled to another date in the same season
• Lakeside and Riverside Cabanas: May be rescheduled
• Birthday Packages: May be rescheduled

To request a rain check or reschedule, please visit Ticketing, Guest Relations, or the Front Retail Shop during your visit.