Birthday Party FAQs

Birthday Party FAQs2023-04-02T18:09:54-05:00


What is included with a birthday party package?2024-03-05T19:21:19-06:00

We offer 3 packages to fit every budget! Our Birthday Party Packages range from our value friendly Classic Package to our Ultimate VIP Package. ALL Packages include admission for (9) Guests, (2) Pizzas, and (9) Water Bottles. Detailed information for each package is included HERE!


What happens if my party size is less than or more than 9 guests?2024-03-05T19:42:40-06:00

All Birthday Party Packages include (9) General Admission Tickets. This includes the birthday child and anyone (adults included) who is entering the park. All guests ages 3 and older are required to have a ticket to enter the park. Additional tickets can be added to any package at the “per guest” price at any time. If additional tickets need to be added to the package during the party, the coordinator will be happy to assist.

If there are less than (9) guests in the party, there is no reduction in price or discounting for less guests. Any unused tickets can be redeemed until the end of the season!

Do parents and party guests still need to pay if they are not using any of the attractions?2024-03-05T19:40:45-06:00

Big Rivers is a participatory park and therefore, all guests require a ticket to enter the park. Even if guests are not participating in any attractions, they still require a ticket. Discounted tickets are provided to additional guests when added to the party package. If you do not wish to add additional adults to your package, please inform your party guests to purchase tickets at the ticketing window at regular price.

Who will distribute the party tickets to my guests?2024-03-05T19:33:13-06:00

For all Birthday Party Packages, the Birthday Party Parent will be provided with all of the tickets for the Party.

We do offer a WILL CALL ADD-ON for Birthday Parties who would like to avoid the stress of distributing tickets to party guests. This WILL CALL option is $25; a Birthday Party Coordinator will provide ticket pick up for party guests between 11:00AM – 6:30PM. Any additional tickets remaining at the end of the day will be provided back to the Birthday Party Parent. The Birthday Party Parent will need to provide a guest list the day before the party to ensure the correct guests are receiving the correct amount of tickets. We do not provide refunds for any remaining birthday party tickets. Summer Tickets can be utilized until the end of the season.

Can I bring a cake or cupcakes for the party?2024-03-05T19:41:23-06:00

Absolutely! Guests who purchase a Birthday Party Package are able to bring in a cake/cupcakes or a heat durable dessert (cookies/brownies). The park is not responsible for preserving the cake and refrigeration is unavailable. We highly recommend a heat durable option as the cake will be outdoors on the birthday party table. WE DO NOT ALLOW ANY OTHER OUTSIDE FOOD, BEVERAGE OR COOLERS INSIDE THE PARK.

Don’t forgot your birthday candles and lighter! Please leave large knives and sharp cake slicers at home. Plastic servers and spatulas are allowed.

Am I allowed to bring my own food and drinks into the park?2024-03-05T19:41:42-06:00

NO outside food, beverage, or snacks/candy are allowed inside the park. If providing goodie bags for guests, the bags must not contain food, snacks or candy. All Birthday Party Packages include (2) Large Pizzas and (9) Water Bottles. Additional items such pizzas, water bottles, souvenir cups, tender & fries platters, nacho platters and fruit platters can be added to some packages!

Guests can bring breastmilk, baby formula and specific infant food; but glass containers and glass bottles are not allowed.

What is the cancellation policy?2024-03-05T19:42:02-06:00

If there is a scheduling conflict, we are more than happy to reschedule your Birthday Party for any time during the season! The $150 deposit is non-refundable (no exceptions). If you need to cancel your reservation, the non-refundable deposit will be forfeited OR the deposit can be used to purchase tickets or season passes. Our Classic Birthday Party Package requires payment in full and tickets are provided at the time of purchase. Therefore, the Classic Birthday Party Package in it’s entirety is non-refundable.

What is the policy for inclement weather?2024-03-05T19:42:55-06:00

Big Rivers Waterpark remains open during periods of rain. Weather conditions may temporarily delay slides and attractions. Once conditions have improved, slides and attractions will reopen.


Rain checks will be available upon request to guests exiting the park if ALL attractions have been delayed for at least 2 hours. Guest must provide a same-day ticket stub at Guest Relations in order to obtain a rain check. No rain checks are issued for season pass holders. Big Rivers makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease.

Rain checks will not be provided if the park closes within 1 hours of our published closing time. REFUNDS WILL NOT BE GIVEN. Once attractions reopen following a temporary delay due to weather, rain checks will no longer be offered.

Am I allowed to bring goodie bags?2024-03-05T19:43:33-06:00

Yes! Goodie Bags are allowed into the park as long as the bags remain free of food, candy, snacks, water guns, glitter, and confetti. Great alternatives for goodie bag items are: sunglasses, travel size sunscreen, stickers/temporary tattoos, bubbles, goggles, and refillable water bottles (empty).

Am I allowed to bring balloons and party decorations?2024-03-05T19:44:25-06:00

For the safety of our animals and guests, we do not allow any type of balloons inside the park. Balloons pose a choking threat to our animals and also cause a safety risk to our guests participating in the Aerial Attractions.

We do provide table cloth, napkins and plates for our Deluxe and VIP Packages. You are more than welcome to bring themed table cloths, paper products, center pieces/table toppers, cake trays and birthday banners.

To preserve the integrity of our party areas, we do not permit wall or ceiling decorations, streamers, silly string, confetti, glitter, piñatas or backdrops.

What items are prohibited from being brought to a party?2024-03-05T19:44:42-06:00

We strive to provide fun and exciting birthday parties all summer long! In order to accomplish that goal, safety rules and policies must be enforced. Below is a list of common birthday items that cannot be brought into the park. We also have a general list of Park Rules and Policies Here.

  • Outside food (with the exception of the Birthday Party Dessert), beverages, snacks, and candy
  • Cake knives
  • Piñatas, confetti, streamers, silly string, glitter, and backdrops
  • Balloons



Is gratuity included in the birthday party package, or should I tip the party coordinator?2024-03-05T19:45:07-06:00

Gratuities for our Birthday Party Coordinators are always welcome. Gratuity is not included in the packages and can be provided directly to the coordinator.

What are the responsibilities of the birthday party coordinator? Do they guide kids through the activities?2024-03-05T19:46:22-06:00

The Birthday Party Coordinator will answer any questions and assist with booking your birthday party. The Birthday Party Coordinator will also assist with taking deposit payments and provide a call a week prior to the birthday party to review party details. During that call, final payments will be made and any additional tickets, food, beverages and attractions can be added to the package. If any changes are needed after that final call, you are more than welcome to reach out to the coordinators by phone or email for additional assistance.

On the day of the Birthday Party, the coordinator will set up the birthday areas with party table cloths and check in the birthday party parent by providing all tickets/wristbands. Birthday Party check-in is the final time to include any additional food/drink options. During the designated lunch time, the coordinator will bring out all food/beverages purchased within the package. During the end of the day, the coordinator will clean up the birthday area and can provide a rolling cart for birthday gifts/supplies.

The Birthday Party Coordinators are shared between multiple birthday parties and they are not be able to take guests around the park to participate in the multiple attractions.

Am I allowed to arrive before my scheduled time slot and stay after it ends?2024-03-05T19:47:01-06:00

Yes! We know some guests like to get to the park as early as possible to enjoy a full day of fun. Time Slots provide a general estimate as to when Birthday Parties will be arriving. The time slots also designate when the pizza will be delivered to the party tables. Pizzas will be delivered within 15 minutes of the time slot start time. Party tables will only be available within the hour time slot selected. Pizza times will stay the same regardless of arrival time.

When will the pizza/food be delivered for my party?2024-03-05T19:48:05-06:00

Food delivery times are based on designated arrival time slots. All food and beverage items added to the package will be delivered within 15 minutes of party start time

How does the Classic Birthday Party Package work?2024-03-05T19:47:25-06:00

The Classic Birthday Party Package is the perfect value friendly package that provides the flexibility to come whenever you want during the summer season. Once the package is purchased online, all tickets and food vouchers are provided immediately through email. With this package, you can come any operating day during the summer at any time! Just provide your admission tickets at the Front Gate and show your cake voucher for cake approval. When your party is ready for lunch, head to Pizza Spot with your vouchers to pick up your (2) large pizzas and (9) water bottles.

Additional tickets for more guests can be added by purchasing general admission tickets from the website HERE

NOTE: This package does not come with reserved seating area or birthday party coordinator.

What reserved seating comes with the birthday party package?2024-03-05T19:37:09-06:00

Reserved Seating varies depending on the Birthday Party Package chosen:

  • Classic Birthday Party: No reserved seating available. Can utilize public seating throughout the park.
  • Deluxe Birthday Party: Reserved birthday party tables under our birthday party pavilion for 2 hours. This is a shared area with other birthday parties.
  • VIP Cabanas: Reserved Private Luxury Lakeside Cabana for the full day

For more information, please call our Birthday Party Department at 832-509-4371.

A non-refundable $150 deposit is required at time of booking. Reservations must be paid in full 1 week prior to party. Please note, BIRTHDAY PARTIES ARE CURRENTLY HELD ON SATURDAY & SUNDAY ONLY UNTIL MAY 27TH.

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