We understand that weather can impact your plans, and guest safety is always our top priority. In the event that we close the park for the entire day due to inclement weather, we may issue rain checks for eligible tickets and reservations.
Refunds are not offered for any ticket or reservation.
Rain checks are only issued in the event of a full-day park closure.
- The park must remain closed for the rest of the day
- Closure decisions are made when lightning is in the area for at least two consecutive hours
- Guests must claim their raincheck upon exiting the facility. Rainchecks will not be given to guests who leave the park prior to rainchecks being given.
If weather causes a temporary stop in operations, it is treated as a delay, not a closure. Delays may affect one or more attractions but do not qualify for a rain check.
Rain checks may be issued for the following if the park closes for the full day:
- Any Day Tickets: Valid for any other public operating day during the same event season (Waterpark, Halloween, or Christmas)
- Choose Your Day Tickets: May be rescheduled to another date in the same season
- Lakeside and Riverside Cabanas: May be rescheduled
- Birthday Packages: May be rescheduled
To request a rain check or reschedule, please visit Ticketing, Guest Relations, or the Front Retail Shop during your visit.
