Do you have changing facilities?
Changing areas are located at each restroom facility. Please be sure to bring swim diapers for infants. Regular diapers are not permitted in any pool or attraction. Swim diapers are available at the gift shops.
What do we do if our party gets separated?
A meeting place and time should be arranged in case your party becomes separated. We are unable to page for separated party members throughout the park. Children should be instructed in advance to contact the nearest Big Rivers Team Member for assistance. Notify Big Rivers staff immediately when a young [...]
Where is the lost and found?
All lost and found items are taken to Guest Relations, located near the front entrance of the park. If you’ve lost an item at one of our attractions, we may be unable to retrieve it immediately. All items found in our ride areas are taken to our Guest Relations at [...]
Can I upgrade my Daily Ticket to a Season Pass?
Absolutely! Please visit our Guest Relations desk to upgrade your ticket. This transaction must be made on the day of your visit before leaving the Park. Proof of purchase must be presented when making the upgrade. We will take the amount paid for the daily ticket, subtract it from the [...]
Do you offer refunds?
No, all sales are final. Please check local weather prior to planning your visit.
Do I still have to pay if I’m not getting in the water?
Big Rivers is a participatory park and therefore, we do not offer a discount for those who choose not to swim. We have a variety of activities for guests to participate in that do not involve water.
What security procedures are implemented at Big Rivers Waterpark?
All bags, purses, backpacks, waist packs, etc. will be searched prior to entering the park. Sharp objects, firearms, or other items that could be considered a weapon are strictly prohibited and should be left at home or secured in your vehicle. We use a variety of methods in securing our [...]
Do you have vegetarian food options available?
At Big Reds BBQ: baked potato, garden salad, mac n cheese, potato salad, and corn bread At Armadillo Grill: cheese quesadilla, nachos, and chips & salsa At Bayou Pizza: cheese pizza At Big Dogs & Burgers: fries or loaded fries without chili
Are animals allowed inside the park?
Only ADA approved support animals are allowed with current shot records. Emotional Support animals are not recognized by the ADA. Additional information regarding services animals is located under Park Rules & Policies.
Can I let someone else use my Season pass?
Season Passes are assigned to specific individuals and cannot be transferred/shared. If abused, the Season Pass will be confiscated and not refunded.
